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Notice to the Membership

11/28/2017

Monday December 4th – Friday December 8th all credit union services, with the exception of loans, will be available only at the drive thru windows/lanes. Loan inquiries will be handled via telephone by your loan officer at the credit union number (704) 375-3950.

CFDCU is preparing to relocate the credit union operations, just on the opposite side of the street. This move will cause a few disruptions in service. We ask you to please bear with us.

We expect to be completely relocated to 2121 Commonwealth Avenue Monday December 11, 2017 and will open at 8:00am to serve you with the exception of the drive-thru services. We will do everything we can to minimize any inconvenience to you throughout this process.

Thank you for allowing us to serve you.

Do you make deposits via HomeTeller? If so, please read this!

As announced in our newsletter for November, we are upgrading our HomeTeller service. As a consequence of this upgrade we are no longer offering deposits via the website. To be clear, this is NOT RDC (Remote Deposit Capture) which uses the CFDCU Mobile app. RDC will not change!

Our HomeTeller upgrade is scheduled for December 11th. On that day, we will be releasing a redesign of our website that adds the ability to login directly from our website. If you have bookmarked the current HomeTeller page, that link will no longer work after the upgrade.

We hope you will find the new features of our upgrade helpful. We have a short video tour of the new HomeTeller here.

Holiday Shopping and You

Our debit card providers' Fraud Center is gearing up for the holiday season and while it does take into consideration the changes in cardholder spending patterns in the holiday season, you may be contacted by the Fraud Center for unusual shopping patterns. Sometimes this happens because many holiday kiosks and temporary holiday stores use Square terminals or other types of mobile payment technologies. Many of these use a set location that may not be the same location the transaction takes place in. For example, a transaction in Charlotte at a mall kiosk may show up as a card transaction in Houston, TX.

So exercise caution while holiday shopping this year and pay close attention to transactions on your accounts. If you have any questions or problems, don't hesitate to contact us.

We Want to Say Thank You

thank_you As we celebrate the 2017 Thanksgiving holidays, we'd like to extend our appreciation to you, our valued member-owners. It's your participation in the benefits of belonging that enables the credit union to be successful. We couldn't do it without you because we wouldn't exist without you.

If you are primarily a saver, we use those funds to help members who need loans. When you use your debit or credit cards, you not only enjoy the convenience, but also help provide the credit union with income to afford to bring you and others additional financial services. Thank you for being our member, and please let us know how we can serve you better. From all of us at the credit union, best wishes to you and yours for a joyous holiday season.

Debit and Credit Card Travel Notice

Because of the frequency of fraudulent transactions from certain areas, there are some geographical restrictions in place with our card processor. When you travel to one of these places, your cards may not work properly. To prevent any issues, please notify the credit union if you intend to travel so that we can notify the card processor and hopefully prevent any problems.

Online Shopping Tips

Here's a few tips to help you protect yourself while shopping online:

  • Be Careful Where You Shop - Make sure that you're dealing with a reputable business. If you haven't used them before, search for the business name along with words like “review,” “complaint,” or “scam.” Be sure to read a few reviews — don’t rely on just one source.
  • Be Sure of the Site - Make sure that you're on the actual website for the company in question. Sometimes, scammers will put up a clever copy of the real website in an attempt to get you to enter your credit card or other information.
  • Know the terms. Find out what the refund/exchange policies are, and if there are any charges (like shipping costs or restocking fees) if you return a product.
  • Pay by credit card. Credit cards give you protections that other methods of payment may not. If there’s a problem, you have the right to dispute charges and temporarily withhold payment while your dispute is investigated.
  • Use secure checkout. Before you enter your credit card information online, check that the website address starts with “https”. The “s” stands for secure. If you don’t see the “s,” don’t enter your information.

For more information about staying safe online, visit the Federal Trade Commission Consumer Protection website.


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